Class Refund Policy
- Any refund for a class must be requested before the 2nd session of the registered class. NO REFUNDS will be given after the 2nd class has started. If any class or activity includes a uniform or materials fee, this fee will not be refunded. The only fee to be refunded is the class/activity registration, minus a $5 administrative fee. Refund checks will be mailed within 2-3 weeks of the refund request.
- Refunds will not be given for special events unless it is determined by the Parks & Recreation Director.
- New Baltimore Parks & Recreation reserves the right to cancel a program due to a lack of enrollment or circumstances arising out of its control. If a program is cancelled by the recreation department, all registrants will be notified and a full refund of registration fee will be processed.
Pro-Rated Registration Fees: Pro-rated fees due to late registration or partial attendance will only be offered on an individual basis if the instructor allows it.
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Rental Refund Policy
Refunds for Recreation Center rentals are currently determined by the Parks & Recreation Director.
Pavilion and Grounds Only rental refunds will only be permitted under the following circumstances:
1. 100% refund for deposit and rental fee will be awarded to any renter if the request to cancel is made within at least 60 days of the party/rental date.
2. 50% refund for rental fee and 100% deposit will be awarded to any renter if the request to cancel is made within 30-59 days of the party/rental date.
3. 0% refund for rental fee and 100% deposit will be awarded to any renter if the request to cancel is within 29-7 days of the party/rental date.
4. 0% refund for rental fee and 0% deposit will be awarded to any renter if the request to cancel is within 6 days or less of the party/rental date.
5. Inclement weather - 100% rental and deposit will be refunded to "grounds only" permits.
6. Inclement weather - 0% rental fee and 100% deposit will be refunded to pavilion rentals for inclement weather.
*Refunds will only be issued to primary contact and sent to the address on the pavilion rental agreement*
**Refunds will be awarded to rental parties that experience a death or serious bodily injury**
***This refund policy will be strictly enforced***
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