FAQ

Frequently Asked Questions

  • How do I sign up for online registration?

Answer: To set up your online account for the first time, you’ll have to follow the directions listed below. If you haven’t registered for a program through our department after January 2014, please follow these simple directions:

1. Visit www.nbrecreation.org. From the Home page, click on the Sign In button on the upper right corner of the page. On the next page, click the Create Account button to make a new profile. Following this link, add your personal information to create an account. Your information will only be used for scheduling and registration purposes.

2. Now your “Family Profile” has been created. On the right side of the screen under “Family Members,” you’ll see a link to “Add Members.” From here, you’ll be able to add in each individual family member.

3. Once all your family members have been entered into the system and confirmed, you’ll be ready to begin using our Online Registration system.

4. Please make note of the email address and password you provided when setting up your account. These will be needed for future online registrations.

If you have registered for a program after January 2014 and believe that an account has been set up for you, please follow the directions below to access your online account:

1. From the Home page of www.nbrecreation.org, click on the Sign In button in the upper right corner of the page.

2. On the next page, click the Retrieve Password button.

3. Enter the email address that you provided us when registering for the program.    NOTE: If you did not provide us with an email address at the time of registration, you will need to call our office and provide an email address to complete the account set up.

4. An email will be sent to the address provided. After you’ve received that email, you’ll be able to go back to the Home page and click on “Sign In.” Now you’re ready to start using the Online Registration system.

If you’re having trouble creating your account or retrieving your password, please call the Recreation Center at 586-725-0291 and our staff will be happy to assist you.

 

  • Where are you located?

Answer: 50976 Washington Street in downtown New Baltimore. We are on the corner of Washington Street and Main Street. Our entrance is located across the street from Kret's Garage and the Washington Street Wine House. Parking is located on the side of the building or along the streets.
GOOGLE MAPS

  • How can I obtain a program guide of everything offered?

Answer: This website will allow you to view all of the current programs that you're allowed to register for, but if you'd like to view a hard copy of the current parks and recreation brochure you can click on the "CURRENT BROCHURE" tab on the left side of your screen. Printed copies of the program brochure are available at the Recreation Center, while supplies last.

  • How can I register for a program?

Answer: This website will allow you to register for many of our current and upcoming programs. However, there are some classes and events that do not allow online registration. If there is not a "Register Now" button next to the class that you're viewing, you must come into the New Baltimore Recreation Center to register.

  • How do I know if I will be charged as a resident or non-resident for a program or rental?

Answer: Resident definition is anyone living within the city boundaries of New Baltimore, MI. Residents support New Baltimore Parks & Recreation facilities and programs through property taxes which allow taxpayers priority registration. Non-resident program fees are listed with the program fee information. When registering for a program, each resident (2 years and older) is required to prove residency.

Proof of residency for adults can be a driver's license, state I.D., copy of a tax return or residence utility bill. For minors, proof may be a copy of a birth certificate, library card, or health insurance card. Parent/Guardian I.D. may also be required to prove residency of minors.

 *Even though you may have a New Baltimore address or postal code (48047), you may not be considered a New Baltimore resident. Why? It is because the Chesterfield Township boundaries have created a separation of addresses. The quickest way to determine if you are a New Baltimore resident is by checking your residence tax bill. The city that you pay taxes toward, is the city or township that you have official residence in.

  • Do you take credit cards?

Answer: Yes, we dotake credit or debit both cards online and at the Recreation Center. However, there will be a convenience fee if you choose to use a credit or debit card. Either a $1.95 or 2.5% (charges over $70) will be processed at the time of transaction. Cards Accepted: Visa, Mastercard, American Express

  • Can non-residents register for New Baltimore Parks & Recreation programs, classes, or events?

Answer: Yes, we welcome residents from all communities to take part in any activity that we have scheduled. However, there may be a non-resident fee associated with the cost of the activity.

  • When is the last day that I can register for a program?

Answer: When viewing our courses either online or in our program guide you will notice a registration deadline date. Don't wait until it is too late to register for an activity that you or a family member is interested in. We never like to cancel activities because we don't have enough people registered.

  • Why can't I rent a pavilion or facility online?

Answer: In order to have contact with the renters of our facilites, our department has chosen to require interested parties to complete the rental process at the New Baltimore Recreation Center.

  • Where can I find your refund policy?

Answer: Click on the following link and you'll be directed to our refund policies.
Refund Policy